Privacy Policy

What we collect

• When you enquire: your name, phone number, vehicle make and model, the service you're interested in, when you'd like it done and (for correction work) the paint condition you select.
• When you book: the above plus payment details for the deposit and balance (handled by your bank or card provider — we don't store card numbers).
• Photos of your vehicle taken before, during and after work.
• Messages you send us by text, WhatsApp, email or social media.

Why we use it

• To reply to your enquiry and give you a quote.
• To carry out and keep records of the work you book.
• To contact you about your appointment, aftercare or a follow-up service such as the Maintenance Plan.
• Photos may be used for marketing on our website and social media unless you tell us not to before work starts (see our Terms).

The legal basis is performing a contract with you (or steps before one), and our legitimate interest in running and promoting the business.

Who we share it with

• Mint runs our online booking portal. If you book online, the details you enter there are handled by Mint to manage your booking.
• FormSubmit delivers enquiry-form messages to our inbox. Your details pass through their service in transit.
• WhatsApp and your mobile network handle messages you send to our number.
• Google provides the embedded map on this site; loading it may set Google cookies under Google's own privacy policy.
• We don't sell your data or share it with anyone else, unless the law requires it.

Cookies and tracking

This website doesn't use advertising cookies or any cookies to track you. We don't currently run any analytics or visitor-tracking tools on this website. The Google map on our pages only loads if you choose to show it, so no Google cookies are set unless you do.

CCTV and audio recording

Our unit is part of our home. Cameras covering the driveway and the inside of the unit record video and audio, and signs at the unit say so.

• Why: to protect our home and premises, keep customers' vehicles secure while they're with us, and have a record if there's a crime, accident or dispute about a vehicle's condition.
• Lawful basis: our legitimate interests in security and in protecting vehicles left in our care.
• How long: recordings overwrite automatically, normally within 30 days. A clip is only kept longer if it's needed for an incident, insurance claim or legal matter.
• Who sees it: only us. We share recordings with the police, insurers or legal advisers only where there's a genuine need, such as a crime or a claim.
• Your rights: you can ask for a copy of recordings of you. We'll respond within one month and may blur other people.

How long we keep it

Enquiries that don't lead to a booking are kept for up to 12 months. Booking and invoice records are kept for six years for tax purposes. Vehicle photos are kept while they're useful for records or marketing, and removed on request.

Your rights

Under UK GDPR you can ask to see the data we hold about you, have it corrected or deleted, object to marketing use, and complain to the Information Commissioner's Office (ico.org.uk) if you're unhappy with how we've handled it. To exercise any of these, contact jazzrai@jrdetailing.co.uk or 07341 389053.

Last updated: November 2026.